L&D Manager

Objectives - Develop training plans for the assigned Operations (OPs) region. - Ensure training and development programs for staff and managers are implemented fully and on schedule. - Monitor and assess employee competencies. - Update new programs and training content according to each phase, aligned with learners’ needs. - Analyze and propose strategies for professional and leadership competency development for OPs managers. - Attract and retain talent through career path planning and employee training. - Train, supervise, and manage the training team.Key Responsibilities 1. Develop Training Plans for OPs - Proactively collaborate with Regional Managers/HRBPs to identify and analyze training needs regarding technical and behavioral competencies. - Build annual/quarterly training plans for the OPs division based on OPs needs and Jollibee Vietnam’s business objectives. - Analyze and propose ad-hoc training plans to address urgent needs of the OPs division.2. Ensure Training Programs Are Delivered Effectively and On Schedule - Coordinate with internal/external trainers on training content to evaluate relevance and effectiveness. - Organize training courses according to approved annual/quarterly or urgent priorities. - Directly deliver behavioral competency training programs for management teams. - Handle training logistics within the approved budget (venues, meals, materials, etc.) for trainers and participants. - Prepare training reports as required in SLA. - Source, evaluate, and select training providers or service vendors (F&B, venues, etc.) to optimize budget and training effectiveness.3. Monitor and Evaluate Learners’ Competencies - Guide learners and managers in applying acquired knowledge to their work and evaluate its effectiveness. - Monitor and assess learning outcomes according to training plans within specified application timelines. - Report employees’ training application results to direct managers within set deadlines. - Update training history monthly via email/shared drive. - Analyze post-training evaluation data and propose follow-up actions in coordination with area and regional managers.4. Update Training Programs and Content - Review and design OPs training programs annually based on competency frameworks to enhance training quality. - Develop e-learning training content for OPs staff. - Regularly update training methodologies, testing, and competency assessment tools.5. Talent Attraction and Retention - Develop and implement training roadmaps for each OPs position. - Systemize and standardize OPs training curriculum. - Participate in Talent Review sessions for the OPs division. - Implement Individual Development Plans (IDPs) effectively for OPs talents.6. Other Duties - Train and supervise staff within the department to enhance performance capabilities. - Perform other tasks as assigned by the Department Head.