IT Service Manager

#21002

Company Info


Hr2b's client

HR2B's client is a leading company in logistics industry

Job Information


Work At
Ho Chi Minh
Level
Manager
Function
IT - Software
Industry
Transportation warehousing logistics
Consultant

Tel: + Ext:
1. Overall Purpose:
- To manage and implement Technical Services to the business entities and to support business objectives in line with global and regional standards.

2. Accountabilities:
- To manage the infrastructure, technical support and telecommunications for VN.
- Directing the establishment of a continually improving computer network and associated services
- Rationalising the deployment of servers in order to provide high service levels at an appropriate cost
- Planning and overseeing all hardware, software and service purchases in line with the area and country IS budget.
- Planning the provision for security, availability, resilience and performance
- Providing advice and recommendations on the selection of network related hardware and software
- Identifying and evaluating network services, network hardware and software tools available in VN
- Documentation of all networks
- To manage the HelpDesk to resolve issues in a timely manner.
- External customers: Contract negotiation, problem escalation, etc.
- Proactive member of the VN IT Management team.
- Planning and overseeing all hardware, software and service purchases in line with the area and country IS budget.
- Planning the provision for security, availability, resilience and performance
- Providing advice and recommendations on the selection of network related hardware and software
- Identifying and evaluating network services, network hardware and software tools available in VN
- Documentation of all networks
- To manage the HelpDesk to resolve issues in a timely manner.
- External customers: Contract negotiation, problem escalation, etc.
- Proactive member of the VN IT Management team.
- To participate in IS strategy planning.
- To contribute to IS budgets in a timely manner in accordance with the company planning cycle and regional schedules.
- To set performance targets and goals for Technical Services in alignment with national plans and budgets.
- To rationalise the deployment servers, desktop and laptop units in order to provide high service levels at an appropriate cost.
- To ensure that Service Level Agreements for all services provided by Technical
- Services Team to the business are prepared and in place. To ensure all personal computer software is licensed. To escalate problems within the department as necessary.
- To develop IKOs/KPIs with team members and monitor individual performance.
- To direct, control and motivate the Technical Services Department through involvement in recruitment, retention and ongoing communication. To develop a high performance service culture. To recruit quality staffs to ensure resourcing levels are met.
- To manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
- To identify training needs and opportunities to develop a highly skilled Technical Services team.

Requirements


- 10-12 years IS management experience.
- Degree in Information Services (or equivalent)
- English language skills
- Presentation skill for report.
- Experience in mass internal users is a big advantage

Benefits


- High salary package, 13th month salary, annual bonus
- Global working environment
- Insurances as Vietnam Labor Law

Contact Information


You can apply online, send your CV or call at this number
+ - Ext 0



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