IELTS TEAM LEADER

#21126

Company Info


Hr2b's client

HR2B's client specializes in providing consultancy and educational development services to Australia in Vietnam

Job Information


Work At
Ho Chi Minh
Level
Supervisor
Function
NONE
Industry
Education - Training
Consultant
Huynh Thi Thanh Truc
Huynh Thi Thanh Truc
Tel: +028 62883888 Ext: 855
o Operation Management
- Manage and participate to the promotion of IELTS tests and relevant IELTS products offered in the country
- Manage the delivery of the IELTS test by providing support to the candidates’ pre-test (registrations), during the test (test day management) and after the test (delivery of the results within timeframe)
- Ensure appropriate test venue arrangements are in place prior to each test
- Manage the IELTS team to support efficient and smooth operations
- Manage test centre Speaking Examiners, including recruitment, training, and certification within the PSN guidelines
- Manage test centre Invigilators, including recruitment and training within the IELTS guidelines
- Payment confirmations provided to IELTS Manager/Finance Manager on time and accurately
- Supervise the Enquiry on Results appeals system
- Manage the delivery of approved projects on time, within budget and in accordance with annual plans and targets
- Represent IELTS at conferences and stakeholder events as required
o Quality and Compliance
- Independently perform audits on the IELTS test centre as scheduled and provide documented feedback and reports
- Ensure both test centres and off-site testing operations are managed within the IELTS operating procedures
- Ensure adherence to all IELTS manuals
- Ensure adherence to PSN (Professional Support Network) policy and procedure of all Examiner Trainers and Examiners
- Assist with the development and implementation of IELTS policies
- Ability to work in a professional manner with stakeholders and in accordance with organisational values
- Liaise with IELTS manager and Finance manager to facilitate contracts for various IELTS business aspects as required. Monitor all current contracts to ensure terms are adhered to
- Inform IELTS Manager of issues regarding risk management/ security to ensure centre compliance with security policy and procedures
- All invoices for payment are processed in a timely manner
Leadership
- Provide supervision, guidance and support to Test Day Supervisor, IELTS Admin staff and casual staff on their daily tasks
- Lead by example, setting focus and performance expectations, providing training and development where appropriate, and effectively managing underperformers through appropriate IELTS/conpany processes.
- Support the IELTS Manager with the annual staff performance review for relevant staff member

Requirements


- Strong administrative and sound financial skills
- Strong written and verbal communication skills (IELTS 6.5 or above)
- Strong analytical, research and problem-solving skills
- Competent user of Microsoft Office suite
- Ability to prioritise a varied workload; strong organisational skills
- Ability to plan, organize, prioritise and execute multiple tasks within set objectives in a timely and professional manner
- Interest in/ experience of international education and/ or testing services
- Able to work on Saturday and be flexible with work schedule
- Ability to work under pressure, detail focus and time constraint
- Ability to work in team and individual
- Customer-oriented, patient, friendly
- Good planning and reports
- Please attach an updated photo of yourself

Benefits



Contact Information


You can apply online, send your CV or call Huynh Thi Thanh Truc at this number
+028 62883888 - Ext 855



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