Customer Service Director

#20617

Company Info


Hr2b's client

HR2B's client is a Singapore company, releasing games, set up game rooms, and providing online payment service

Job Information


Work At
Ho Chi Minh
Level
Director
Function
Customer Service
Industry
Internet - Ecommerce
Consultant
Pham Thi Van
Pham Thi Van
Tel: +84 028 6288 3888 Ext: 844
- Build and maintain strong stakeholder relationships within the products, championing the voice of the player and customer experience within the business
- Manage the day to day operation of Call Centre to ensure KPI’s are on target and performance is managed effectively
- Ensure quality control is in place and feeding back into the operation
- Ensure all team members have a strong understanding of the strategy and the part they play in business success and are working effectively towards business goals by providing operational support, inspirational leadership and guidance.
- Provide leadership and operational excellence for the Customer Services team, both personally, and through Lead development and management, factoring in succession planning, to create a culture of high performance
- Additional strategic management and project responsibilities

Requirements


- Extensive previous experience in a senior Team Leader, CS Manager or Operations Management role
- Ambitious and passionate about customer service, able to empathize and identify with customer issues
- Inquisitive, articulate and detail driven, able to troubleshoot customer queries, and have a keen eye for analyzing data
- Deep understanding of the Internet, with good knowledge of Internet-based products
- Demonstrate ability to motivate and communicate with others at all levels
- Influential relationships skills at all. Able to use these relationships to deliver service improvements
- Excellent communication and negotiation skills.
- Able to adapt and succeed in a changing environment

Benefits



Contact Information


You can apply online, send your CV or call Pham Thi Van at this number
+84 028 6288 3888 - Ext 844



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