Customer Experience Manager

#22951

Company Info


Hr2b's client

HR2B's client is a foreign company

Job Information


Work At
Hanoi
Level
Manager
Function
Customer Service
Industry
Automotive - Motor vehicle - Parts
Consultant
Nguyen Thi Ngoc Chau
Nguyen Thi Ngoc Chau
Tel: +84 028 6288 3888 Ext: 857
- Develop MKT plan for 3 luxury brands and execute accordingly to align with Principals plan to make sure that we operate as standard requirements from brands
- Collaborate with the marketing team to develop a variety of marketing activities
- Work with agencies to coordinate all marketing activities
- Produce error-free activities that adheres to the brand’s style guidelines Interpret creative direction and adapt points from appointed agencies into persuasive outcomes
- Simultaneously manage multiple projects with short deadlines
- Propose copy concepts and present underlying strategic thinking to business leaders
- Manage MKT activities with prospects/leads/customers using web-based platform for CRM
- Using platform as brand requirements and KPIs to conduct all activities related to MKT and CRM
- Helping and assist customer enjoy brand experience on abroad trips/events when required
- Compete all the required training courses to understand brands/products
- Coordinate other training course for sales team to make sure the team attended all required courses
- Work with GD for individual development plan for both sales and service team in term of product/technical trainings intensively to complete their training path as required
- Communicate directly with PIC of regional APAC office for all related issues
- Develop the excellent team of MKT & CRM in luxury automobile industry locally

Requirements


- Highly creative and imaginative

- Have good planning and executing skills related to MKT activities

- Work well in a team

- Able to work under pressure

- Have an eye for detail

- Have an interest in the luxury car industry, and new advertising trends and techniques

- Able to use diversify web-based platform for CRM such as Salesforce, Synergy, SAP....

- In-depth experience in luxury segment where perfection-driven is needed

Benefits



Contact Information


You can apply online, send your CV or call Nguyen Thi Ngoc Chau at this number
+84 028 6288 3888 - Ext 857



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