| Job summary | General Responsibilities:
Retain and expand the level of business with assigned clients through provision of reliable services and innovative supply chain development initiatives. Accountability for customer satisfaction , profitability and retention
Specific Responsibilities:
• Create and execute client development plan to ensure high satisfaction and increase Damco operating margin
• Build, manage & maintain client relationship at supply chain director level and down
• Collaborate with the clients and internal operation team to improve service levels, reduce cost and add value in the supply chain
• Take lead in KPI monitoring and reporting to key stake holders
• Ensure customer is correctly billed and pays on time
Key Performance Indicators:
• Operating Profit
• Retention of clients
• Supply chain development projects initiated and implemented
• Customer satisfaction (as measured by customer satisfaction survey)
• Relationship management (as measured by customer satisfaction survey)
• Collection of receivables |