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Person specification
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- Qualifications within Supply Chain, Order Management and Logistics would be advantageous
- At least 5 years experience in a manufacturing/production
• Possess:
- Logistics & Order Management experience
- Experience in using a range of software, such as Oracle or SAP, Excel, Notes, MS Project, Word, Web Customer, E-Commerce Software, Supply Chain Planning
- Experience working in a fast-paced, changing, dynamic environment
KNOWLEDGE AND SKILLS :
• Possess:
- Understanding of the order fulfilment & logistics process.
- Custom clearance and declaration procedure.
- Inventory management experience.
- Strong communicator – both written and verbal (high standard of English)
- Written - ability to communicate in a clear and concise manner with internal and external customers
- Verbal - ability to communicate in a clear and concise manner with internal and external customers via telephone or in person
- Customer Service background
- Strong time management skills
- Proven ability to solve complex problems
- Thorough knowledge of Microsoft Word and Excel is necessary
- Excellent organizational skills
- Good administration skills
OTHER KEY CONSIDERATIONS:
• Demonstrates a methodical work attitude
• Demonstrates a flexibility in operational style to meet the requirements of the position
• Leader in customer service – professional approach to internal/ external clients
• Tactful and effective at dealing with difficult/irate customers
• Self motivated
• A self starter & Independent
• Be able to work with cross-functional teams and be effective across a multi-cultural environment
• Possess:
- Ability to meet deadlines and demonstrate effective time management skills
- Ability to multi-task
- Willingness to take responsibility and ownership
- Excellent business ethics and integrity
- Ability to work to meet strict deadlines
- Ability to handle multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment
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